LEGAL NOTICE

Last Updated: June 8, 2026

This Legal Notice governs access to and use of the website https://cielae.shop (the “Site”), operated under the business name Cielae (“Cielae,” “we,” “us,” or “our”).

By accessing, browsing, or using the Site, you acknowledge that you have read and understood this Legal Notice and agree to comply with all applicable laws and the policies published on the Site.

1. Business Information

Business Name: Cielae
Website: https://cielae.shop
Email: hello@cielae.shop
Phone: +1-5111428454
Business Address: 611 Broadway Ave, Talladega, AL 35160, United States

Customer Support Hours

Monday–Saturday: 9:00 AM–6:00 PM Eastern Time
Sunday: Closed

Customer inquiries received outside normal business hours will be reviewed during the next available business period.

2. Website Operator

Cielae operates this Site for the purpose of offering products and related customer services through an online retail platform.

The Site is hosted and supported by Shopify. Payment processing, shipping, analytics, fraud prevention, and other operational services may be provided by authorized third-party service providers.

Nothing on this Site creates a partnership, agency relationship, employment relationship, or joint venture between Cielae and any customer, visitor, supplier, or third-party service provider.

3. Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, specifications, shipping estimates, and other information displayed on the Site are accurate and current.

However, minor differences may occur due to:

• Screen or display settings;
• Product manufacturing updates;
• Packaging changes;
• Measurement methods;
• Lighting or photography conditions; or
• Typographical or technical errors.

We reserve the right to correct errors, inaccuracies, or omissions and to update or modify information without prior notice, subject to applicable law.

If an error materially affects an order that has already been placed, we may contact the customer to provide updated information and, where appropriate, offer the option to confirm or cancel the affected order.

4. Product Availability

All products are subject to availability.

Adding an item to a shopping cart does not reserve the item or guarantee availability. An order is not considered accepted until payment has been successfully authorized and the customer receives an order confirmation or other confirmation of acceptance.

We reserve the right to:

• Limit product quantities;
• Discontinue products;
• Refuse or cancel orders involving pricing or inventory errors;
• Restrict sales to particular locations; or
• Cancel transactions reasonably suspected of fraud, unauthorized activity, resale abuse, or violation of our policies.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Prices, Taxes, and Charges

Prices are displayed in the currency shown during checkout.

Unless expressly stated otherwise, displayed product prices may not include:

• Applicable sales tax;
• Customs duties;
• Import taxes;
• Brokerage charges;
• Delivery surcharges; or
• Other government-imposed fees.

The customer is responsible for reviewing the complete order total before completing the purchase.

For international orders, the recipient may be responsible for customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local authorities and are generally outside our control.

6. Orders and Payments

Customers must provide accurate, complete, and current billing, shipping, and contact information when placing an order.

Payments are processed through authorized third-party payment providers. We do not directly store complete payment card information.

We may request additional information or verification when reasonably necessary to:

• Confirm the identity of the purchaser;
• Verify payment authorization;
• Prevent fraud or unauthorized transactions;
• Confirm shipping information; or
• Comply with legal or payment-provider requirements.

Failure to provide requested verification may result in an order being delayed or canceled.

7. Shipping, Returns, and Refunds

Shipping, delivery, cancellation, return, and refund matters are governed by the separate policies published on the Site, including our:

• Shipping Policy;
• Refund and Return Policy;
• Terms of Service; and
• Privacy Policy.

Customers should review these policies before placing an order.

In the event of a conflict between this Legal Notice and a policy specifically addressing shipping, returns, refunds, or privacy, the more specific policy will apply to that subject, except where prohibited by law.

8. Intellectual Property Rights

Unless otherwise stated, the Site and its content are owned by, licensed to, or lawfully used by Cielae.

Protected content may include:

• Business names and branding;
• Logos and graphics;
• Product descriptions;
• Photographs and videos;
• Website layouts;
• Icons and design elements;
• Written materials; and
• Software or website functionality.

Content from the Site may not be copied, reproduced, republished, modified, distributed, sold, licensed, displayed, transmitted, or commercially exploited without prior written authorization from the applicable rights holder.

Customers may access and use the Site only for lawful, personal, and non-commercial shopping purposes.

Third-party trademarks, product names, company names, and logos remain the property of their respective owners. Their appearance on the Site does not necessarily imply sponsorship, endorsement, or affiliation.

9. Acceptable Use

You agree not to use the Site:

• For unlawful, fraudulent, deceptive, or abusive purposes;
• To submit false billing, identity, payment, or delivery information;
• To interfere with the security or operation of the Site;
• To introduce viruses, malicious code, or harmful technologies;
• To scrape, extract, copy, or collect Site content without authorization;
• To attempt unauthorized access to customer accounts or systems;
• To infringe intellectual property, privacy, or other legal rights; or
• To place orders using stolen or unauthorized payment information.

We may restrict or terminate access to the Site where we reasonably believe that a user has violated this Legal Notice, our policies, or applicable law.

10. Third-Party Services and Links

The Site may contain links to or integrations with third-party websites and services, including Shopify, payment providers, shipping carriers, social media platforms, and analytics providers.

Third-party services operate under their own terms and privacy practices. We are not responsible for the availability, content, security, accuracy, or practices of third-party websites that we do not control.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Site will always be available or uninterrupted;
• The Site will be free from technical errors;
• All content will remain current at all times;
• Every product will always remain available; or
• Third-party services will operate without interruption.

Nothing in this Legal Notice excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Any product-specific warranty expressly stated on a product page or provided by a manufacturer will be governed by its stated terms.

12. Limitation of Liability

To the maximum extent permitted by law, Cielae will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of, or inability to use, the Site.

This may include loss resulting from:

• Service interruptions;
• Third-party platform failures;
• Unauthorized access not caused by our failure to use reasonable safeguards;
• Customer-provided incorrect information;
• Customs delays;
• Carrier disruptions;
• Events outside our reasonable control; or
• Improper or unintended use of a product.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in this Legal Notice limits liability for fraud, intentional misconduct, or any liability that cannot lawfully be limited.

13. Consumer Rights

This Legal Notice does not waive or restrict any mandatory consumer rights available under applicable law.

Customers located outside the United States may have additional rights under the laws of their place of residence. Where those mandatory rights apply, they will take precedence over any conflicting provision of this Legal Notice.

14. Privacy and Personal Information

Our collection and processing of personal information are governed by our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed by Shopify and other service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer support, and deliver services.

Questions or requests concerning personal information may be submitted to:

Email: hello@cielae.shop

15. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• Fire or flood;
• War or civil disturbance;
• Government actions;
• Labor disputes;
• Transportation interruptions;
• Carrier delays;
• Customs restrictions;
• Internet or telecommunications failures;
• Cybersecurity incidents; or
• Supply-chain disruptions.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate resolution in accordance with applicable law and our published policies.

16. Governing Law

Except where mandatory consumer protection laws require otherwise, this Legal Notice and the use of the Site will be governed by the laws of the State of Alabama and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section prevents a consumer from relying on mandatory legal protections available in the consumer’s jurisdiction.

17. Severability

If any provision of this Legal Notice is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in full force and effect.

18. No Waiver

Our failure to enforce any provision of this Legal Notice does not constitute a waiver of that provision or of our right to enforce it later.

19. Changes to This Legal Notice

We may revise this Legal Notice when necessary to reflect changes to:

• Our business operations;
• The Site or its services;
• Applicable legal requirements;
• Payment or fulfillment practices; or
• Third-party service providers.

The revised version will be posted on this page with an updated “Last Updated” date.

Continued use of the Site after an updated Legal Notice is published constitutes acknowledgment of the revised notice, subject to applicable law.

20. Contact Information

For questions regarding this Legal Notice, an order, or the operation of the Site, please contact:

Cielae
611 Broadway Ave
Talladega, AL 35160
United States

Email: hello@cielae.shop
Phone: +1-5111428454
Website: https://cielae.shop

Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time
Sunday: Closed