Shipping policy

Thank you for shopping with Cielae. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday – Saturday, excluding public holidays).

Order Cut-off Time:
Orders placed after 6:00 PM (Eastern Time, ET) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you via email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time:

  • United States, United Kingdom, Canada, Australia, New Zealand: 6–9 business days
  • Other international destinations: 7–12 business days

Note: Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, or high order volumes.

3. Shipping Costs

  • Free Standard Shipping is offered on all orders unless otherwise specified at checkout
  • Any applicable shipping charges will be clearly displayed before you complete your purchase
  • We do not charge additional handling or hidden fees

4. Shipping Methods & Tracking

We work with trusted logistics and fulfillment partners to ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the delivery status of your shipment.

5. International Shipping & Customs

We offer international shipping to many countries. Please note:

  • International shipments may be subject to import duties, taxes, or customs fees
  • These charges are determined by your local customs authorities
  • Customers are responsible for any additional duties or taxes

Cielae does not collect or control these charges and cannot predict their amount.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Cielae is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your order details, please contact us as soon as possible at hello@cielae.shop.

7. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues:

  • Damaged items
  • Missing items
  • Incorrect delivery status

Please contact us within 7 days of delivery, and we will assist you in resolving the issue.

8. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Cielae
Address:611 Broadway Ave, Talladega, AL 35160, United States
Email: hello@cielae.shop
Phone: +1-5111428454

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time, ET)
Sunday: Closed