Privacy policy
Last updated: June 8, 2026
This Privacy Policy describes how Cielae("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://cielae.shop(the “Site”), or otherwise interact with our services (collectively, the “Services”).
1. Personal Information We Collect
We collect personal information necessary to operate our store and provide our services. This may include:
Contact Information:
Name, billing address, shipping address, phone number, and email address
Order Information:
Details related to your purchases, including products ordered and transaction records
Payment Information:
Payments are processed securely through third-party providers (such as Shopify Payments, PayPal, or other supported gateways). We do not store your full payment card details
Account Information (if applicable):
Login credentials and saved preferences
Device & Usage Data:
Information such as IP address, browser type, time zone, and interactions with our website through cookies and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process payments, fulfill orders, and arrange delivery
- Customer Support: To respond to inquiries and provide assistance
- Communication: To send order updates and service-related messages
- Marketing (Optional): To send promotional emails only if you have opted in
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions
3. Sharing of Personal Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:
- Shopify: Our e-commerce platform provider
- Payment Providers: Such as PayPal or other secure payment gateways
- Logistics & Fulfillment Partners: To ship and deliver your orders
- Legal Authorities: When required to comply with applicable laws or regulations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze usage, and enhance your browsing experience.
You can control or disable cookies through your browser settings. For more information about how Shopify uses cookies, please refer to Shopify’s official documentation.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to the data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for marketing communications at any time
To exercise your rights, please contact us using the details below.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. This includes the use of SSL encryption and secure third-party service providers.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be processed and stored in countries outside your country of residence, including the United States. By using our Services, you acknowledge and agree to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Business Name: Cielae
Website: https://cielae.shop
Email: hello@cielae.shop
Phone: +1-5111428454
Address: 611 Broadway Ave, Talladega, AL 35160, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time, ET)
Sunday: Closed